Module 06 of 6~16 minPro
MSP Client Reporting and SLA Tracking
Client health dashboards, SLA monitoring, automated monthly reports, and scaling across clients.
§ You will learn
- Identify the KPIs that clients care about most and that justify MSP fees
- Build a client health dashboard by aggregating device, patch, and ticket data per org
- Monitor SLA compliance by calculating response and resolution times from ticket timestamps
- Automate monthly HTML client reports with inline charts using the QuickChart API
- Scale report workflows across your entire client base in a single execution
§ Sealed entry
This module is part of the Pro record.
5 sections · ~16 min · objectives above are the preview