Track 09Pro Track~94 min total
AI for IT Support
A hands-on playbook for IT support professionals who want to automate helpdesk workflows with AI. Covers ticketing triage, Entra ID and Microsoft Graph automation, n8n and Zapier integration, Windows and Linux patching, and building AI-powered chatbots connected to corporate APIs.
Prerequisite:
§ The modules
- 01AI Essentials for IT SupportDiscover where AI delivers real value in IT support and build your zero-cost starting stack.Free
- 02Ticketing Systems and AI TriageAutomate ticket categorization, priority routing, and smart escalation workflows.Free
- 03Microsoft Ecosystem: Entra ID and Graph APIAutomate user provisioning, license management, and group operations with Microsoft Graph.Pro
- 04Bridging the Automation Gap with n8n and ZapierConnect corporate apps that do not talk to each other using workflow automation platforms.Pro
- 05Patch Management and Infrastructure AutomationAutomate Windows and Linux patching, compliance reporting, and approval workflows with n8n.Pro
- 06Building IT Chatbots with n8nBuild AI-powered chatbots that handle password resets, account lookups, and ticket creation.Pro
Start module 01 →Finish all six for the Pro Track