AI for IT Support Track
AI for IT Support
Pro Track · ~94 min total
A hands-on playbook for IT support professionals who want to automate helpdesk workflows with AI. Covers ticketing triage, Entra ID and Microsoft Graph automation, n8n and Zapier integration, Windows and Linux patching, and building AI-powered chatbots connected to corporate APIs.
What You'll Learn
6 modules covering everything you need.
After Completing This Track
Use AI to diagnose and resolve common IT issues faster than traditional runbooks
Build AI-powered knowledge bases that answer tier-1 support questions automatically
Automate ticket triage, categorization, and routing with LLM classification
Create self-service chatbots for password resets, onboarding, and FAQ handling
Generate SOPs, troubleshooting guides, and documentation with AI assistance
Design an AI-augmented IT helpdesk that scales support without adding headcount