Module 03 of 6~16 minPro
Phone System Integration
Configure inbound and outbound calling, provision phone numbers, build IVR menus, and manage call routing and transfer logic.
§ You will learn
- Provision phone numbers in Vapi using Twilio or the Vapi-managed number service and connect them to assistants
- Configure inbound call handling so a real phone number routes callers to a specific AI assistant
- Set up outbound calling workflows that programmatically dial contacts and deliver AI-driven conversations
- Understand SIP trunking options for importing existing business phone numbers into Vapi
- Design basic IVR-style call routing that directs callers to different agents or human queues based on their input
§ Sealed entry
This module is part of the Pro record.
4 sections · ~16 min · objectives above are the preview